As if a severely matted dog isn't daunting enough for an inexperienced or novice groomer, anyone who has been on the receiving end of the " YOU SHAVED MY DOG !!" rant will know it's at the very least unpleasant, and at most something which you would rather not repeat too often. 
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We were all rookies once, and we all remember the struggles to find a blade and a method that would remove the straight-jacket of hair from some unfortunate dog while causing the least amount of discomfort and stress to dog and groomer. When you finally complete the job and both of you feel relieved, the very last thing you need is the owner arriving back to their "bald" dog and going off on an explosion of abuse about how you have destroyed their dog, shouldn't be in business and so on and so on. We have all been there, yes we know they're in the wrong, they facilitated the neglect that led to this situation and they are entirely responsible for the consequences. The best thing they could do is man up and admit they should have brushed the dog or at least called the groomer in before this point. But no, attacking that groomer is often their ploy, and it can be anything from disheartening to downright upsetting for us. Owners have no concept really of what clipping a matted coat entails, but it is our job to open their eyes.